Privacy Policy

SMS Terms & Conditions

Updated: 13 June 2023

Thank you for supporting and communicating with Animals Asia by SMS (text). All the donations received via text will go towards supporting Animals Asia's projects to improve the welfare of animals in Asia.

Find out more about how much funding we receive from your texts, as well as how your phone number is used below.

1. Permissions and Animals Asia communications

By using this service, you agree that we may contact you in the future. 

All supporters must obtain permission from the bill payer before sending a text message. You must be 16 years old or over to send a text donation. If you are under 16 years old, you must have your parent or guardian’s permission before signing up or donating to Animals Asia through SMS.

1.1.Unsubscribe or change your preferences

If you’d like to change how you hear from us or unsubscribe from any of our services or communications, please contact us via:

  • Telephone: +44(0)1752 224 424
  • Email: [email protected]
  • Writing to: Animals Asia Foundation, Office 17 Mary Seacole Road, The Millfields, Plymouth, PL1 3JY, United Kingdom

2. Data protection

Data obtained from you via SMS service may include your mobile number, your carrier’s name and the date, the time and content of your messages and other information that you may provide.

Your data will be handled in accordance with the Data Protection Act 2018 and the Privacy and Electronic Communications Regulation 2003 and will only be used to keep you informed about our bear updates and rescues, fundraising, petitions, events, and volunteering. We will not share your information with any third party organisations except where such transfer is a necessary part of our activities, or we are required to do so by operation of law. View our Privacy Notice.

3. Donating by SMS

3.1 How much of my donation reaches Animals Asia?

Animals Asia receives 100% of your donations. If you have sent a text to make a £3 donation, texts cost £3 plus your standard network rate.

3.2 Regular Giving by SMS

By texting Animals to 70025 you are agreeing to a £5 per month donation.

*Texts cost 2 x standard rate messages and £5 per month.

**To unsubscribe, text STOP to 70025.

You'll get to hear about our bear updates and rescues, fundraising, petitions, events, and volunteering.

If you have any questions or wish to update your preferences email us at [email protected] or telephone +44(0)1752 224 424.

Alternatively, contact our service provider, Cymba, on 0845 08 29622 or email [email protected].

3.3 Gift Aid

Your donation may be eligible for Gift Aid. We may contact you on the mobile number you used to give you the opportunity to add Gift Aid to your donation.

If we send you a link to a page where you can submit your details then, as with any mobile browsing, you may incur charges from your network provider. If we ask you to text those details, then a standard network message charge (based on your service provider rates) will be incurred.

3.4 Donation limit protection

There is no limit on the number of times you may make a donation via text but there is a daily limit of £30 on text donations. You will not be able to donate more by text from the same number on the same day, but you may still incur your standard network message charge if you try.

3.5 International texts

Please note that you can donate from a UK mobile only. You cannot donate using this service from a Channel Islands, Isle of Man or other non-UK mobile.

If you donate using this service from a UK mobile outside England, Scotland, Wales or Northern Ireland, you may incur additional network charges.

4. Monthly Mobile donations

If you choose to support Animals Asia with a regular gift through your mobile, you’ll be part of a monthly subscription service where you will receive a free monthly SMS from Animals Asia the day before your gift is due.

4.1 Signing up

When you sign up to give regularly through your mobile, you’ll need to reply to the first message that we send you to activate your gift. Once you have responded to this text, your gift will be activated and your first donation of £5 will be either added to your phone bill or taken immediately from your pay-as-you-go credit. You’ll be charged £5 plus two standard rate text messages in the first month. Every month, if you’re happy to give you don’t need to do anything and you’ll be charged £5. Animals Asia will receive 100% of your donation.

4.2 Skipping a donation

If you’d like to skip a month, simply respond SKIP to the five digit shortcode that you received your monthly message from. You’ll be charged one standard rate text message. If your phone is out of range or switched off, you don’t need to worry. We’ll only take your gift 24 hours after we know that your phone has received our message.

4.3 Text updates: News and what your support means

We want you to see how your gifts are helping, so we’ll sometimes send you links to photos and videos on our website or information about our work. You can view this content on an internet-enabled phone or computer. We won’t charge you for content but, as with any mobile browsing, viewing could mean you incur charges from your network provider.

4.4 Stopping your gift

If you’d like to stop your gift at any point, please text STOP to the five digit shortcode that you receive your monthly messages from. You’ll be charged one standard rate text message. By texting STOP this means you will no longer receive any future monthly SMS from Animals Asia.

5. Contact us

Animals Asia is devoted to ending bear bile farming and improving the welfare of animals across Asia. We promote compassion and respect for all animals and work to bring about long-term change.

Animals Asia is a company limited by guarantee. Company Number: 4185603. Registered Charity Number: 1086903

If you have any queries regarding this Charity Donation Service, please contact our Supporter Care team using the details below.

  • Telephone: +44(0)1752 224 424
  • Email: [email protected]
  • Write to: Animals Asia Foundation, Office 17 Mary Seacole Road, The Millfields, Plymouth, PL1 3JY, United Kingdom

6. Third parties

This SMS service is provided for Animals Asia by third party providers, including Cymba. 

Animals Asia does not accept any responsibility whatsoever for any technical failure, malfunction, congestion, capacity issues or any other problem with any telephone, telephone network or line, system, server, provider or otherwise which may result in any text being lost, delayed or not properly received and recorded.

Delivery is subject to transmission from your network operator and processing by your mobile phone device. 

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